Effective date: 2026-08-07
Last updated: 2026-08-07
1. About this policy
This Shipping Policy applies to orders currently sent to United States addresses and distinguishes order processing, carrier transit and total delivery time. Checkout shows the methods, charges, taxes and estimate actually available before payment; all times are estimates, not guaranteed dates.
2. Delivery area
We currently accept valid delivery addresses in the United States only and do not offer international shipping. A P.O. box, APO/FPO/DPO address, United States territory, remote location or carrier-restricted address is accepted only when checkout displays an available delivery method.
3. Business days and timing
Business days are Monday through Friday, excluding United States federal holidays. Processing time runs from order confirmation until handoff to the carrier; transit time starts with the carrier's first scan; total delivery time includes both processing and transit. Weekends, holidays, promotional peaks and carrier delays may extend the timeline.
4. Processing and delivery estimates
We currently accept valid delivery addresses in the United States only. Orders are normally processed within 1-2 DAYS. Estimated total delivery to a United States address is 5-6DAYS from order confirmation. This is an estimate, not a guaranteed date.
5. Shipping charges and taxes
Free-shipping rule: Free standard shipping on orders over US$49. Before payment, checkout shows the delivery methods actually available, shipping charges, applicable sales tax collected by TapMoment and the order total. If a carrier or government authority requests a charge that was not shown at checkout, contact support@tapmoment.store before paying it.
6. Free-shipping eligibility
The free-shipping threshold is calculated on the eligible merchandise subtotal after discounts and before shipping and tax, and applies only to standard shipping displayed at checkout. If a discount reduces the subtotal below the threshold, the address does not support standard delivery or an upgraded method is selected, checkout displays the applicable charge. Stacking rule: Discount codes and free-shipping offers apply as shown at checkout; customers should not assume that multiple offers stack unless the checkout expressly confirms it.
7. Dispatch confirmation and tracking
After handoff to the carrier, we send a dispatch confirmation to the order email and provide a tracking link when available. Tracking may not update until the first carrier scan; creation of a shipping label does not necessarily mean the carrier has received the parcel.
8. Split shipments
A multi-item order may ship in separate parcels because of inventory location, packaging needs or availability. We will try to provide tracking for each parcel. A split shipment does not by itself add a shipping charge that was not disclosed when the order was accepted.
9. Address changes and cancellations
Before ordering, check the recipient name, street, unit, city, state and ZIP code. You may request an address change or cancellation from support@tapmoment.store before dispatch, but it cannot be guaranteed after picking, packing or carrier processing begins. The original details apply until support confirms a change in writing.
10. Carrier and service delays
Weather, natural events, public disruption, carrier networks, security screening, address verification, holidays and order peaks may cause delay. Where a known delay materially affects an order, we will update information when reasonably practical; an estimated date does not automatically become a guaranteed date.
11. Late or marked-delivered parcels
If tracking has not updated for a material period, or a parcel is marked delivered but cannot be found, first check the address, safe locations, household members or neighbors and allow a short carrier scan-synchronization period, then contact us promptly. We may ask for address confirmation or carrier-investigation information and will provide a remedy based on the result and applicable law.
12. Transit damage or missing contents
If the outer package or product is damaged, or contents are missing, keep the item, all packaging, shipping label and inserts and send clear photographs with the order number as soon as practical. Do not discard evidence or return the item until written instructions are provided.
13. Refused and returned-to-sender shipments
If a parcel is returned for an incomplete or incorrect address, refusal, non-collection, carrier restriction or another reason, we will contact you after warehouse receipt and confirmation about an eligible reshipment or refund. Actual reshipment or return costs caused by recipient-side information apply only where disclosed and lawful; the customer does not bear a TapMoment or carrier error.
14. Contact
For orders, returns, privacy, safety, accessibility or complaints, contact support@tapmoment.store. Support is monitored Monday-Friday, excluding U.S. federal holidays. Target response time: 12hours.
15. Updates
We may update this Policy for business, technical or legal changes and will show a new effective date on the page. The version shown when an order is submitted controls that order.