Effective date: 2026-08-07
Last updated: 2026-08-07
1. About this policy
This Returns & Refunds Policy explains the 30-day voluntary return for United States orders, item-condition rules, request and shipping steps, refund method, exchange handling and remedies for goods that are faulty, unsafe, wrong or not as described.
2. How the 30-day window is calculated
The 30-calendar-day period starts on the carrier-recorded delivery date. For a split shipment, the period for each item starts on that item's delivery date. Send the request within the window and, if approved, ship it within the deadline stated in the authorization.
3. Product-specific condition rules
Jewelry must be unworn, unaltered and free of scratches, fragrance, cosmetics or other signs of use. A careful NFC tap solely to verify the fixed Bible webpage is not by itself an alteration if the item has not been worn or damaged. The car fragrance set must be returned complete with the wooden cross, hook and all unused fragrance cards. The porcelain aroma flower must not have contacted essential oil, fragrance or another liquid.
4. Return window and eligibility
A voluntary return for a United States order may be requested within 30 calendar days after delivery. The item must remain in the condition received, unused, unworn and unaltered, with tags, accessories, original packaging and proof of purchase.
5. Items not eligible for voluntary return
Items that have been used, worn, altered, damaged after delivery or returned without included parts are not eligible for voluntary return. For hygiene and product-condition reasons, used fragrance cards, a porcelain aroma flower that has contacted oil, or another consumed item is also ineligible. These limits do not affect rights for faulty, unsafe, wrong or misdescribed goods.
6. How to request a return
Email support@tapmoment.store from the order email with the order number, item, reason and relevant photographs. If approved, we will provide packaging, carrier and return-label instructions where applicable. Do not send an item back without written authorization. The authorized returns address is USWC Warehouse Online Seller RMA , 131 Marcellin Dr #86119654 City of Industry California 91789 US; the registered office is not the default returns warehouse.
7. Return shipping
Unless an offer or written authorization says otherwise, the customer pays return postage for a voluntary return and the original shipping charge is not refundable, except where law requires otherwise. TapMoment pays reasonable return costs required by law for an item that is wrong, transit-damaged, unsafe, faulty or not as described. Use a trackable method and keep proof of posting.
8. Inspection and refund timing
After warehouse receipt and inspection, we notify the order email of the outcome. An approved refund is normally sent to the original payment method within 5 business day. A bank, card issuer or payment provider may need additional time to post it. If its normal posting period has passed, contact that provider first and then give support the refund confirmation for further help.
9. Order cancellations
You may ask support@tapmoment.store to cancel before dispatch, but cancellation cannot be guaranteed once carrier processing begins. If the order has shipped, you may request a return under this Policy.
10. Damaged, wrong or faulty goods
Inspect the order promptly after delivery. If an item is damaged, wrong, unsafe, faulty or not as described, send the order number and photographs as soon as practical. We will assess the issue and provide repair, replacement, price reduction, refund or another remedy required by applicable United States federal, state or local law. The 30-day voluntary window does not remove those rights.
11. Packing and sending the return
Use the original packaging or equally protective packaging, include the information required by the authorization and do not attach a carrier label directly to product packaging. Do not combine different orders or return authorizations unless support confirms it in writing. Keep tracking and delivery proof for a customer-shipped voluntary return until warehouse receipt.
12. Refund amount
An approved refund is based on the amount actually paid for the item and corresponding sales tax, including allocation of any order-level discount. Original shipping, upgraded shipping and return-postage costs are not refunded for a voluntary return unless an offer, written authorization or law requires otherwise. Charges for a wrong, damaged, unsafe, faulty or misdescribed item are refunded as applicable law requires.
13. Sets, promotional items and discounts
A set must be returned complete to receive a refund based on the set price. If a return causes an order no longer to qualify for a threshold discount or promotional item, the refund may be recalculated only under rules disclosed with the offer. No undisclosed or unlawful deduction will be made.
14. Exchange method
To avoid inventory holds and unclear pricing, direct exchanges are not the default. Return the original item under this Policy and place a separate order for the required size, color or style. Price, stock, shipping and promotions for the new order are those shown when it is placed. A direct exchange is available only when support confirms it in writing.
15. Returns not received
If return tracking is abnormal or warehouse receipt cannot be confirmed, we may request proof of posting, the tracking number and a carrier investigation. A voluntary return that cannot be shown as handed to the carrier may not be refundable. We will assist with an investigation where a TapMoment-provided label or designated carrier service is involved.
16. If a return is not approved
If inspection finds that an item does not meet the voluntary-return conditions, we will explain the reason and available options and will not dispose of an item that remains yours without contacting you. You may still challenge the decision for a defect, safety issue, misdescription or another statutory matter.
17. Contact
For orders, returns, privacy, safety, accessibility or complaints, contact support@tapmoment.store. Support is monitored Monday-Friday, excluding U.S. federal holidays. Target response time: 12hours.
18. Updates
We may update this Policy for business, technical or legal changes and will show a new effective date on the page. The version shown when an order is submitted controls that order.